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CHC52021 – Diploma of Community Services (Case Management)

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    HNA considers you as a ‘domestic’ student if you are an Australian citizen or permanent resident, a New Zealand citizen, or a holder of a permanent humanitarian visa.

  • I am an International Student

    IHNA considers you an ‘International’ student if you are not a citizen or a permanent resident of Australia; not a citizen of New Zealand; or not a permanent humanitarian visa holder.

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CHC52021 – Diploma of Community Services (Case Management)


Community and family health are often under pressure from many different directions in our modern day to day lives, and this can lead to complex issues if untreated. You can support and advocate for family welfare, community health, employment, and disability services.

CHC52021 Diploma of Community Services (Case Management) focuses on the skills required for the community services sector and prepares you to work with people experiencing complex social issues.

You can take this course as an entry pathway into the community/social services industry.

This course is designed for people who are keen in promoting social justice and maximise human potential.Graduates of this qualification will connect people with services using a person centred approach and strive to make a positive impact in people’s lives. This qualification will equip students with the following knowledge and skills:

  • create and implement community development and health promotion programmes.
  • assess and coordinate complex cases.
  • manage work health and safety in a community service setting
  • work with diverse people including Aboriginal and Torres Strait Islanders
  • counsel and communicate effectively using appropriate channels
  • manage legal and ethical compliance
  • work with government structures and other relevant organisations to enable community development
  • understand client’s development status and provide service accordingly
  • analyse sociological factors that impact clients and provide appropriate services
  • research and apply empirical evidence to professional practice
  • recognise and respond to crisis and domestic violence
  • develop and implement action plans based on client goals

Professional experience in a community service setting will provide you with useful practical experience as part of your training.

Course Fees for Full Fee-Paying Students


Course Start Dates


Course Details

CHC52021 – Diploma of Community Services (Case Management)
Amount of Training: 1505 Hours
Course Duration:78 weeks (18 Months)
AQF Level : 5
Course Delivery :  Blended
Campuses :  Melbourne, Sydney, Perth, Brisbane
IHNA Policies, Procedures & Forms
Check this course currency on the National Register of VET
HLT33115 – Certificate III in Health Services Assistance (Assisting in nursing work in acute care)
Western Australian Government Funding
Credit precedents
CHC52021 – Diploma of Community Services (Case Management) CHC52021 – Diploma of Community Services (Case Management) CHC52021 – Diploma of Community Services (Case Management)
Articulation Pathway
CHC52021 – Diploma of Community Services (Case Management) CHC52021 – Diploma of Community Services (Case Management)

Student Testimonials

  • Amount of Training is 1505 Hours
  • Blended

20 Units are required for the award for this qualification including:

  • 12 core units
  • 8 elective units


CHCCCS004 Assess co-existing needs
CHCCCS007 Develop and implement service programs
CHCCCS019 Recognise and respond to crisis situations
CHCCSM013 Facilitate and review case management
CHCDEV005 Analyse impacts of sociological factors on people in community work and services
CHCDFV001 Recognise and respond appropriately to domestic and family violence
CHCDIV001 Work with diverse people
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCLEG003 Manage legal and ethical compliance
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
HLTWHS004 Maintain work health and safety


CHCCSM009 Facilitate goal-directed planning
CHCCSM010 Implement case management practice
CHCCSM012 Coordinate complex case requirements
CHCCSM016 Undertake advanced assessments
CHCCDE028 Work within organisation and government structures to enable community development outcomes
CHCPOL003 Research and apply evidence to practice
CHCDEV004 Confirm developmental status
CHCCSL002 Apply specialist interpersonal and counselling interview skills

Students completing this qualification can further their studies and go on to do:

  • CHC62015 – Advanced Diploma of Community Sector Management
  • BCHC51015 – Diploma of Counselling
  • CHC53315 – Diploma of Mental Health
  • CHC50421 – Diploma of Youth Work
  • BSB50420 – Diploma of Leadership and Management
  • HLT54121- Diploma of Nursing
  • Bachelor of Social Work
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Students will eligible for one year worth of credit for IHM’s Bachelor of Social Work course.

The jobs can be wide and varied including being a:

  • Senior Youth Worker
  • Aboriginal Housing Worker
  • Community Development Worker for Social Housing
  • Assistant Community Services Worker
  • Community Work Coordinator
  • Support Facilitator (Disability)
  • Support Facilitator (Community Services)
  • Community Housing Worker
  • Assistant Community Worker
  • Coordinator of Volunteer Work
  • Community Access Coordinator
  • Pastoral Care Counsellor
  • Youth Housing Support Worker
  • Housing Manager
  • Welfare Support Worker
  • Case Coordinator (Disability)
  • Housing Assistant
  • Community Recreation Coordinator
  • Community Housing Resources Worker
  • Family Services Coordinator
  • Pastoral Care Worker
  • Community Worker

The total tuition cost for domestic students for the CHC52021 – Diploma of Community Services (Case Management).

State Funding
Victoria Check with us for Domestic Scholarships *#
Western Australia If the student is eligible, for Government funding, student pays: $1,749.60 If holds valid concession student pays $518.40 ^#
New South Wales Check with us for Domestic Scholarships #

^This training is delivered with Western Australian and Commonwealth Government Funding.

*This training is delivered with Victorian and Commonwealth Government Funding.

#The Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as Student service and resource fees

To know more about the IHNA Fees & Charges, click here.

To know more about the VET Student Loan click here.



Blended: online real time theory tutorials with on campus skills training in a simulation environment)

The course is provided through blended mode of delivery. It will be delivered over 1505 Hours including theory, tutorial,simulations and formative activities (925 hours), summative assessment (155 hours) and 400 hours of professional experience placement (PEP).Besides the above structured learning, students are advised that they will be required to do unstructured learning as assigned.

There are no formal entry requirements for this course; however, applicants should demonstrate ability to perform tasks as required by the industry.

IHNA Admission Requirements
  • 18 years of age and above at the time of commencement of the course*
  • Successful completion of an Australian Year 12 course or equivalent.
  • Language, Literacy and Numeracy (LLN) requirement All students are required to undergo the LLN test proffered by IHNA for their suitability to be determined for undertaking the course successfully.

*Mature age students (22+) may also be considered without the minimum education requirements. Each case will be reviewed individually to ascertain the capacity of the applicant to meet course requirements.

Additional Requirements

Digital Literacy
  1. Basic computer skills covering the most common usages of a computer, including managing computer files, word processing, using spreadsheets and databases; creating presentations; finding information and communicating using computers; and being aware of social and ethical implications of Internet use.
  2. Having own computer (desktop or laptop) to facilitate the training and assessment. Recommended Laptop requirements: Core i3 Processor, 4 GB of RAM, Operating system; Windows 7 or later version, Screen; 10” or higher, Microsoft Office or Open Office Program, Adobe Reader and Antivirus Program.

Professional Experience Placement (PEP) Requirements

  • A satisfactory National Police Clearance (NCC) or Australian Federal Police (AFP) Clearance certificate
  • Immunisation records
  • Working with Children Check (WWCC)
  • National Disability Insurance Scheme (NDIS) Clearance
  • Students must declare a disability or disorder (if any), or if they are on any medication which may require reasonable adjustments.

Our approach is to collect evidence on whether the student can perform to the standards of the workplace. This is based on the relevant unit of competency, and you’ll find these tools being used:

  • Theory Assessment
  • Simulation Based Assessments (SBA)
  • Professional Experience Placement (PEP)

The 20 units included in this course have been grouped into 6 different skill sets. They are:

  • Managing Community Workplace Requirements
    • CHCLEG003 Manage legal and ethical compliance
    • HLTWHS003 Maintain work health and safety
    • CHCDIV001 Work with Diverse people
    • CHCDIV002 Promote Aboriginal and /or Torres Strait Islander cultural safety
  • Communication Skills
    • CHCCSL002 Apply specialist interpersonal and counselling interviewing skills
    • CHCMGT005 Facilitate workplace debriefing and support processes
  • Research and Application of New Skills
    • CHCPOL003 Research and apply evidence to practice
    • CHCPRP003 Reflect on and improve own professional practice
    • CHCCS007 Develop and implement service programs
  • Crisis Management
    • CHCCCS019 Recognise and respond to crisis situations
    • CHCDFV001 Recognise and respond appropriately to domestic and family violence
  • Case Management
    • CHCCSM009 Facilitate goal directed planning
    • CHCCSM010 Implement case management practice
    • CHCDEV004 Confirm client developmental status
    • CHCCCS004 Assess co-existing needs
    • CHCCSM016 Undertake complex case requirements
  • Community Service Provision
    • CHCCDE028 Work within organisation and government structures to enable community development outcomes
    • CHCDEV005 Analyse impacts of sociological factors on people in community work and services
    • CHCCSM013 Facilitate and review case management

The rationale for creating skill sets is to offer students exit points which may lead to gaining a specific set of skills and credit for units in relevant undergraduate-level courses.

With RPL we assess your competency based on formal, non-formal, informal learning or direct work experience based on the required knowledge and skills of the course.

We use CT where you’ve completed units of study at another TAFE College or Registered Training Organisation that meet the requirements of another course. We grant credit according to the Certification, Issuing, and Recognition of Qualifications and Statements of Attainment. Assessing a CT is free.

If you’re eligible for RPL or CT you may be able to complete the course in a shorter duration with reduction to total course fees. Check your eligibility with us.

What is a L – Portfolio?

L – Portfolio is a collection of work, skills and interests (evidence) in an electronic format that showcases learning and experience over time.

When you think about your L-Portfolio and the types of evidence that it contains, it is important to think carefully about its purpose and intended audience.

Your L-Portfolio may contain all or some of the following:

  • Files of various formats (text, pictures, video, etc.)
  • Evidence related to courses taken, programs of study, etc.
  • Writing samples (which might include several drafts to show development and improvement)
  • Projects prepared for class or extracurricular activities
  • Evidence of creativity and performance
  • Evidence of extracurricular or co-curricular activities, including examples of leadership
  • Evaluations, analysis and recommendations

Uses of L-Portfolio

Recognition of Prior Learning application:

Our RPL tool is in the form of an L-Portfolio, and allows students to put on record all their life experiences, interests and skills. Not only will their academic achievement be listed out, but also any life experiences that could potentially be taken into account for extra credit as Recognition of Prior Learning. For instance, an individual who has taken care of his or her bedridden parent has already gained valuable caregiver experience, which could be chalked up against practical expertise and added to their resume.

This L-Portfolio could be sent to employers when applying for work, to universities while applying for extra credits through RPL, or in any other ways to market their expertise.

Showcase/Professional L Portfolios

These L-Portfolios are used as a way to demonstrate (showcase) the highlights of a student’s academic and professional career.

Learning Portfolios

These portfolios are typically created by a student as part of a course as a way to demonstrate learning and the learning process. These portfolios are often shared with other students to elicit peer feedback. Learning portfolios support the idea of formative feedback as an essential part of the learning process.

  1. Application: Submit your online application by clicking “Enrol Now” on the top right corner of the course page.
  2. Interview: Once you’ve met IHNA’s eligibility criteria you will be contacted for an interview with an admissions consultant
  3. Offer Letter: If you’re successful with the interview you will be offered a place for the course as per the availability of each intake.
  4. Enrolment Fee: After signing the offer acceptance an invoice will be issued for the course. You may be eligible for government funding, so please call our team to know more.
  5. Confirmation of Admission: We will issue a conformation of admission once the enrolment fee has been received.

Call us on 1800 22 52 83 for any questions regarding your application.

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Duration of the course is 78 weeks (18 Months).

Yes, you can study at your own time however if you are a domestic student receiving government funding it is mandatory that you attend classes.

Domestic students are required to attend classes online. You may have to come to campus to complete the PEP for HLTWHS003 in semester 1 or choose to complete it in Sem 3 during PEP.

SBAs (Simulation Based Assessments) can be done online.

Ideally it would be best to attend the SBA when it is scheduled by the trainer. Some of the SBAs require an audience which may be difficult to achieve if all the students do not show up for SBA at the scheduled time.

IHNA (Institute of Health and Nursing Australia) assists students in finding placement. However, we highly recommend students to volunteer at a community service organisation which might to lead to gaining work placement or even a job.

Students should stick to morning or evening batch. It’s not recommended that students switch. If student cannot make it on the scheduled time because of extenuating circumstances, then they can attend the other session or listen to the recording.

Yes, you can catch up what you missed by listening to recordings and contacting the trainer on support days.

PEP is flexible in terms of which days you complete the placement. The total number of hours to be completed and the activities to be completed are not negotiable. You can do more than the required hours but not less than the stipulated 240 hours.

Yes, SBA and PEP are mandatory.

Classes are scheduled on Monday to Friday, Thursday and Friday from 9am 1 pm AEST and 5 pm to 9pm AEST, Lecture and tutorial classes run from Monday to Thursday. Friday is support session. Student engagement is mandatory in all five days. It can be captured through attending classes, completing activities in canvas and completing assessments in student hub.

You can fast track if you have RPL or credit transfer for some of the units. If you are a full fee-paying student, you can fast track it.

RPL and credit transfer is possible provided you have the proper evidence to prove you have the relevant knowledge and skills.

The course has PEP which is face to face in a relevant workplace. Theory and simulation can be completed online.

Pre-recorded session for all units are available to students in canvas.

It’s not mandatory to attend full day of class but it is important to show evidence of participation by engaging in class, completing canvas activities and engaging with trainers.

Students will be able to catch up if they miss a one or two hours. However, its ideal not to miss the first couple of hours.

You will be using 3 different platform to complete the course, Student hub, Canvas and MS office suite.

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