HLTSS00043 – Telehealth Administration skill set

How to attract, recruit and maintain a dedicated skilled and loyal workforce in the health sector (Aged Care)

This seminar is based on research from a recent royal commission report into the aged care sector and a workforce strategy that followed. The strategy outlined a number of skill gaps across the aged care sector, including a significant lack of management & leadership knowledge and skills. This was identified across all levels of staff, including management and supervisors. Based on the workforce strategy, I have put together an educational seminar. The seminar includes a lot of practical ideas and ‘How To’ methods. The purpose of the seminar is to develop and build knowledge and skills of people working across the aged care sector.

Main topics

• Attract and recruit the best people
• Show time – you’re on show...
• Ensure candidates get excited about the job - Learn the secrets of good interview techniques
• What most recruiters miss when making a selection - Referee checking
• Selling the message and sharing the story
• How to influence people with positive expectations of the organisation
• Execution of onboarding is paramount – Get it right - Excellence is the mantra
• We are in the business of PEOPLE. – ‘Give a Dam’ – Really, really, really ‘give a dam’. Listen Listen. Listen
• ‘We have a meeting today”. How to conduct a successfully meeting. Things to do and things to avoid
• Capital investment – On-going people development
• How to provide your people with a sense of teamwork (community) and good will
• How to run a successfully rewarded and recognised program on a shoe string budget
• What to do when people leave

Bio. Kevin Egan

MBA, Adv. Dip, CIV TAE.

Kevin has lived and worked in Australia for most of his professional life. He started his career working on a factory floor. Not satisfied with factory work, he set off on a journey to create a successful life and career. This is a remarkable story of a person who was intellectually, economically and emotionally bankrupt and worked his way from obscurity to personal and business success.

During his career, Kevin has acquired a wealth of knowledge and experience working across various Australian businesses and industries. These include: local and state government, transport and logistics, retail, warehousing, sales, finance and education.

Kevin has held various positions, including senior partner, state and national management positions and senior consultant roles. He holds a Master’s degree in business administration and is a published author.

Kevin’s local business and academic skills make him the ideal speaker for this seminar.

Dr. Bijo, the Founder, Managing Director, and CEO of HCI Australia, epitomizes a visionary leader driven by a deep passion for education, entrepreneurship, and technology. With a Master’s in Business Administration and a background in Mechanical Engineering, he brings over three decades of extensive project and business management experience to his role. Furthermore, as a member of GAICD and currently pursuing a PhD in Corporate Governance in the Educational Sector at Swinburne University, Dr. Bijo exemplifies a dedication to lifelong learning and professional excellence.

With a dedication to teaching, research, and industry consultancy he’s published over 45 referred research and conference papers and. Dr Hewege holds a PhD in Management, a Master of Business Administration Degree, and a Bachelor of Science in Business Administration with Honours. He’s well-regarded on a wide spectrum of research areas including corporate social responsibility, management controls of transitional economies, marketing, logistics, international business, and research methodology. Dr Hewege has also accumulated over 20 years of teaching experience on undergraduate and postgraduate levels in Australia and internationally.

Associate Professor Anthony Welch has held a number of positions in the discipline of nursing in both the private and public sectors of the health care industry (Australia, New Zealand, Singapore, and Hong Kong). Such positions have included Hospital Manager, Director of Nursing, Deputy Director of Nursing, Senior Supervisor, Unit Manager, Principal Educator, Senior Lecturer, Associate Professor, Director of Undergraduate Studies, and Director of Post-Graduate Studies. He has also been a foundation member of two Schools of Nursing in Australia. He is currently employed at Central Queensland University as Assistant Dean Community Engagement, School of Nursing and Midwifery.

Trang Perrine is a distinguished Senior Finance Executive and Non-Executive Director renowned for her exceptional strategic leadership and financial stewardship. As a forward-thinking executive, Trang seamlessly integrates short-term financial imperatives with long-term strategic aspirations, ensuring her organization’s robust financial health and positioning it for enduring success. Trang's analytical acumen and results-driven approach have consistently fortified her organization's financial standing, fostering sustained growth and profitability. Her expertise as a trusted advisor to boards, CEOs, and directors underscores her pivotal role in shaping financial strategies and steering critical decision-making processes. Her commitment to excellence is exemplified by her Executive MBA with honours from the prestigious Melbourne Business School, reflecting her profound work ethic and comprehensive expertise. Additionally, she holds credentials as a Graduate of the Australian Institute of Company Directors (GAICD) and is a Certified Practicing Accountant (CPA). Through her visionary leadership, financial insight, and people-centric approach, Trang continues to make transformative contributions, driving sustainable growth and success for the organizations she serves.

Ms. Shali Bijo, an experienced healthcare professional with over 25 years of nursing, education, and management experience, plays a key role at HCI. Focused on IHNA courses, she ensures compliance with regulatory requirements, implementing strategies for excellence and upholding standards of education and training for healthcare professionals. Holding a Masters in Orthopedic Nursing, Shali is dedicated to maintaining organizational compliance while delivering top-quality education.

In 2018, Lorraine transitioned to the role of Pro-vice Chancellor Associate - Academic and Strategic Transformation, which she held until her retirement at the end of 2018.

With more than 20 years of experience in the field of accounting and finance, Pankaj has experience across financial reporting, taxation, and auditing, with established skills in corporate finance, financial analysis, taxation, accounting, and auditing. He holds Bachelor of Commerce and is also a Certified Public Accountant (AUS) and Chartered Accountant (India). Pankaj has been working with the HCI Group for over eight years and is responsible for managing financial aspects of the entire group.

Shruthi is an accomplished entrepreneur with experience in academic board membership and publication.

She has a background in RTO education.

Shisir Manandhar is a respected leader in Australian tertiary education, overseeing academic programs at IHNA. With over seven years of experience, he specializes in technology management and innovation policy. As head of Heathovation, he drives research and innovation in healthcare education using cutting-edge technologies. Shisir's research focuses on enhancing tertiary education and healthcare delivery through innovative technologies.